Data Deletion

Last updated: 29 July 2026

This page explains how to delete data held by SamurAI, a product of Murad Logistics LLC.

If you are a SamurAI customer

Disconnect one channel. Log in → Channels → select the channel → Disconnect. This immediately revokes our access tokens and deletes that channel's stored messages, contacts and configuration within 24 hours.

Delete your whole account. Log in → Settings → Account → Delete Account. Or email Murad@muradlogist.com from your registered address with the subject DELETE MY ACCOUNT.

We delete your account data, agent configuration, uploaded documents, conversation history and contacts within 30 days. Billing records are kept for 6 years where the law requires.

If you sent a message to a business using SamurAI

The business you messaged controls that conversation. Contact them first and ask them to delete it — they can do it from their SamurAI inbox.

If you cannot reach them, email Murad@muradlogist.com with the phone number, Instagram username or Facebook name you used, and the name of the business. We will confirm within 5 business days and delete or forward the request within 30 days.

Deleting data we received from Meta

We revoke every access token Meta issued us the moment a channel is disconnected, and delete all data obtained through the WhatsApp Business Platform, Instagram API and Messenger Platform for that channel.

You can also revoke our access from Meta's side at any time:

• Facebook / Instagram: Facebook Settings → Settings & Privacy → Settings → Apps and Websites → find SamurAI → Remove
• WhatsApp: Meta Business Suite → Business Settings → WhatsApp Accounts → remove SamurAI's access

When you revoke from Meta's side, we detect it and delete the associated data within 30 days.

Automatic message deletion

If you delete a message on WhatsApp, Instagram or Messenger, Meta sends us a deletion event and we remove our copy within 24 hours. We do not retain deleted messages.

Standard retention

Even without a request, message content is automatically and permanently deleted 90 days after it was sent.

Contact

Requests are acknowledged within 5 business days and completed within 30 days.